The main office is located in Barcelona, Spain, in a residential home with charming curb appeal. It is designed to look homey and comforting, with a focus on pastel colours. Miss Hale lives in an apartment on the upper floor with her family, and is always available to answer questions from the staff below. Satellite offices do exist in areas with high matching traffic.
The main level features a large office where the staff work, as well as a fully stocked kitchen and a break room with two large sofas and a television. There is also a private meeting room where potential nannies can be interviewed, and where clients can meet potential matches.
As a matching agency, Witchy Watchers deals with two separate groups: Clients and Nannies (where Nannies refers to the four types of services offered).
Potential clients send letters to the main office, detailing their need for a nanny, and client relations clerks match them with available nannies. Clients can then choose to meet and interview these nannies either at the main office or in a public location more suitable to them - Witchy Watchers recommends the office, though, for security reasons. Once a match is made and approved by the client, a personalized contract will be written up and signed by both parties, and the nanny can move in.
Potential nannies looking for work can sign up with the main office or are recruited. After being interviewed and having a background check performed, they will be on a list and called when there is a potential match. After signing a contract with a matching family, nannies will then move in. Nannies can specify what they are willing and unwilling to do, and should there be any problems they are more than welcome to contact the main office for assistance.
Matches are made worldwide, and Witchy Watchers is always willing to provide resources to the nannies to help develop their skills. Both nannies and clients pay a small fee to the agency in exchange for the matching service, but otherwise contracts are between nanny and client.